Because we travel so frequently checking with SW wasn’t a problem at all. I actually video recoded him for my records because he provided us with nothing in writing. He told use he couldn’t adjust third party bookings. He said he understood we had to leave and informed us to check with Southwest Airlines Travel to receive our refund.
Michael said there were no other rooms and the hotel typically do Not use that room. We couldn’t stay in that room! We asked Michael if he could change our room because it was late and we did NOT want to go back to the parking garage that night for sure. He was pleasant yet a bit visibly tired, understandably so… We managed to get our room which had a not so pleasant stain on the bed, no closet and not in the best condition.
Thank God my husband was with me! Michael was the front desk attendant. The stairwell had homeless men sleeping on the landing and one relieving himself at that very moment. The elevator was broken so we had to take the stairs. The first impression upon driving up was good however once we parked our rental car an attempted to enter the hotel the nightmare began. We arrived at the Indigo late due to flight delays.
#Hotel indigo atlanta airport phone number professional
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